nekaBOOKING - The Nekatur booking service

nekaBOOKING, from Nekatur, offers users rural tourism accommodation in the Basque Country. Choose the features you want, and make a reservation without any extra cost in accommodation which is part of the scheme. See accommodation in scheme.


How to make a booking with nekaBOOKING


  • By Telephone on 902 13 00 31
  • Free via Skype Call now
  • By e-mail:
  • By filling in the form Open the form
  • Via our Website:

    You can search for availability according to the features you want using 'accommodation search' located on the right of the "home" page. All available accommodation with the characteristics you have chosen will be shown, and those marked with nekaBOOKING can be "pre-booked".

    By entering nekaBOOKING on the right of the "home" page.

    From the nekaBOOKING accommodation scheme sheet, whose identification can be seen in the upper right under nekaBOOKING.

Pricing policy


The prices published on the website are the responsibility of the individual place of accommodation, and are valid for any booking made through nekaBOOKING. Under no circumstances will the customer be charged any amount other than that agreed via the Nekatur booking service.

  • More details with current prices are shown on each accommodation information sheet.
  • All prices are without VAT (ie, 7% must be added) unless stated otherwise in the accommodation information or via nekaBOOKING.
  • The price types and definitions are shown below:
    • Day rate: price of one night in the accommodation.
    • Weekend rates: staying from Friday to Sunday, ie 2 nights.
    • Weekly rates: a stay of 7 consecutive nights.



  1. Once the customer has shown interest in booking nekaBOOKING accommodation, the contact details and booking characteristics are requested, after which the cost is given.
  2. The pre-booking will be confirmed within 24 hours of the customer agreeing to the accommodation cost.
  3. When nekaBOOKING has confirmed the pre-booking with the accommodation, the appropriate bank details will be communicated to the client so that the agreed deposit can be sent. This deposit must be made within 48 hours of the client receiving the pre-booking confirmation. Please ensure the name of the person making the pre-booking is supplied with the deposit.
  4. When payment is received by nekaBOOKING, it will send the customer detailed confirmation of the reservation along with other any other documents required (internal rules, etc). Until this occurs, the reservation is not confirmed.
  5. The reservation is guaranteed until 8 pm on the day of arrival. After this time, the reservation will be considered cancelled (unless prior notice has been given). The customer will lose the reservation as well as the right to any refund.
  6. The enjoyment of the accommodation and the services booked through nekaBOOKING will last until the date agreed by both parties. Any extension or reduction of this period must be agreed with nekaBOOKING.



The minimum stay is 2 nights, except at Easter or holiday weekends when it will be 3 or 4 nights depending on the number of days' holiday applicable in each case.

All bookings must be made a minimum of 48 hours before the arrival date.

The reservation is not valid until the deposit is paid and confirmation of its receipt is received by central office.

Payment of the deposit is by bank transfer to the account number given by nekaBOOKING. The name of the person making the pre-booking must be supplied at the same time. The outstanding amount is paid to the owner or person in charge of the accommodation when paying the bill.

The deposit requested (as a percentage of the total reservation cost) depends on the type of accommodation, as follows:

  • Farmhouses: 25% of the total services reserved.
  • Country houses:
    • Extending a reservation by one night - 100% of the total services reserved.
    • Stays of 2 days - 50% of the total services reserved.
    • Stays of 3 days or more - 25% of the total services reserved.

If the deposit is not paid by the agreed deadline (48 hours), the pre-booking will expire and be cancelled.

The remainder of the booking will be paid directly at the accommodation at the end of the stay or at the beginning (if indicated as such in the accommodation's internal rules).

The customer is completely and solely responsible for correctly declaring the total number of persons occupying the accommodation. The owner or nekaBOOKING may legally refuse entry to, or evict, any person who has not been declared.

In the reservations made by nekaBOOKING, only services included in the pre-booking document sent to the client will be applicable. Other services for that accommodation, published on the Nekatur web page, may be applied, if appropriate. Nekatur is not responsible for the implementation of these services.

The customer is subject to the uses and regulations - particularly any internal procedural rules - of the individual accommodation whose services are to be enjoyed or contracted.

The customer is responsible for the accommodation occupied and its contents. He or she must take care of it and leave it clean and tidy. The customer will be responsible for paying the costs of any damages incurred.

In particular, the customer will refrain from activities that may cause harm or discomfort to other tourists or anyone else who may be affected.

Upon presentation of the bill or other document, the customer must pay the full price of the services reserved. Any claim or complaint does not justify a reduction in this payment.

Personal data provided for this service will be treated in accordance with the Privacy and Data Protection Policy.

Changing your reservation


An extension to the stay is possible, providing the accommodation is available. If so, the price to be paid is recalculated according to the current rates. The new reservation is confirmed once the requested advance is paid.

If the owner agrees, a change to the dates can be negotiated. Under no circumstances, will any possible reduction in the reserved days be granted.

If a customer is not satisfied with the service offered, he or she must contact the owner as soon as possible or, failing that, our office. This makes it possible to clarify certain things during their stay.

Cancellations and refunds


If a reservation is cancelled, a percentage of the deposit - which varies according to the notice period - is withheld as a penalty. All cancellation costs (transfer commission, etc) are borne by the customer.

No. of days' notice Percentage penalty
0-7 100%
8-15 75%
16-30 50%
Greater than 30 0% - No penalty applied (all the deposit is returned)

Should nekaBOOKING have to cancel the reservation due to forces outside of its control, the customer is offered a change of dates, accommodation of the same type (subject to availability) or a full refund of the amount paid.

If the customer cancels after entering the accommodation, the owner or manager may require the customer to pay the remaining amount of the reservation, providing the following circumstances apply:

  • It is clearly specified in the internal accommodation regulations (previously supplied to the customer) that the entire booking charge must be paid.
  • If on arrival the customer fills in and signs the entry and departure sheet containing the reservation details (entry and departure date, number of rooms/apartment/house reserved, other services contracted, prices, etc). This form must also contain a clause stating that the customer must pay the entire amount of the agreed reservation if cancelled.



All the accommodation information published in is provided by each establishment directly. Therefore, Nekatur, despite monitoring each establishment, is not responsible for the authenticity or accuracy of the information contained. It is responsible for the accommodation only.

By using the Nekatur Booking service, nekaBOOKING, the customer accepts all the conditions stated above.

List of accommodation establishments in the nekaBOOKING scheme


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